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Throughout the night, we faced an issue with our Cloud Provider for several hours when upgrading our hardware infrastructure.
Some of our hosted customers on castopod.com experienced an outage, with their Castopod instances being down.
Having resolved the issue, we are now back on track. Affected customers will receive compensation.
Feel free to contact us if you have any question!
@Castopod This is what great customer service looks like! I don't use your hosting, but this is DEFINITELY how you keep customers.
"There was an outage, we apologize, we aren't going to wait for you to ask us for remuneration, we'll pay you back for the downtime, no questions asked."