Hi, this is Benjamin, behind the Castopod account.

Lately, I’ve felt harassed for not fixing a bug fast enough. Seeing the same complaint posted repeatedly, across different platforms, and being told we “kept silent” when we didn’t—it hurts.

I’m sure this wasn’t done to hurt us deliberately. But that’s how it felt.

If you dismiss that, if you deny how we feel, we’ll take that as a lack of empathy—and you will be blocked. Not because we reject feedback, but because we won’t accept being treated as if we’re not human.

We understand that waiting for a fix is frustrating. We also use open source software; we’ve been in your shoes.

So when you spot a bug, please remember: there are real people behind this project. Try to be kind.